How to submit a complaint
Email your complaint about the UseliSe service to managerhomeserbia@gmail.com with the subject “Prigovor” (Complaint). Receipt will be acknowledged at the address you used to send it.
- Your name and contact details.
- Account, listing or request reference, if available.
- A clear description of the issue, date and desired outcome.
- Attach a document or screenshot only if necessary, without unnecessary personal data.
Acknowledgement and deadlines
UseliSe acknowledges electronic complaints and assigns a reference number. Where consumer-complaint rules apply, a reasoned response is provided within eight days and an accepted remedy is implemented within 15 days, subject to statutory exceptions.
If resolution objectively requires an extension, the user is informed of the reason and the new deadline; an extension is permitted only within the limits allowed by law.
Records
Records of received consumer complaints are kept electronically for at least two years from receipt. Access is restricted to authorised persons.
Out-of-court resolution
If a consumer is dissatisfied with the response, they may initiate out-of-court consumer dispute resolution through the government platform vansudsko.must.gov.rs. The operator participates when required by law.
Privacy and listing content
Send requests to access, correct or delete personal data to managerhomeserbia@gmail.com with the subject “Zaštita podataka” (Data protection). To report an unlawful or misleading listing, use the subject “Prijava oglasa” (Listing report) and include its link.